In July 2023, Alibaba Logistics purchased 1200 Rugged Tablets for logistics product tracking number entry

Background

With the rapid development of the global e-commerce and logistics industries, Alibaba, as a leading cross-border e-commerce platform, faces increasing management and operational pressures in its logistics department (Alibaba Logistics). An efficient logistics tracking system is the key to ensuring accurate delivery of goods, improving customer satisfaction, and reducing logistics costs. Therefore, Alibaba Logistics has been continuously optimizing its logistics management tools to improve work efficiency and logistics accuracy.

In July 2023, Alibaba Logistics made an important decision: to purchase 1,200 rugged tablets as special tools for product tracking and number entry. This decision is based on profound human considerations, aiming to provide operators with more convenient and robust working tools, thereby improving overall operational efficiency and accuracy.

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Procurement Background

One of the main challenges facing Alibaba's logistics department is the accurate tracking of goods. In the past, logistics tracking mainly relied on handheld devices or desktop computers. These devices have poor stability in warehouses, during transportation or in harsh environments, and are easily damaged or interfered with, affecting the efficiency and accuracy of data entry. In addition, traditional devices are complicated to operate and bulky, not suitable for long-term handheld use, and employees have a poor work experience.

Therefore, Alibaba decided to use rugged tablets to solve these problems. These tablets have strong anti-fall capabilities, waterproof and dustproof functions, long battery life, and a more convenient operating interface, and can work efficiently in harsh logistics environments.

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Key advantages of rugged tablets

1. Strong durability and damage resistance

One of the biggest highlights of the rugged tablet design is its excellent durability. These tablets have multiple functions such as anti-fall, anti-vibration, dustproof and waterproof, and can be used for a long time in harsh logistics environments. Whether it is the complex working environment in the warehouse or the bumps during transportation, the tablet can maintain stable operation, greatly reducing the additional costs caused by equipment damage.

2. Improve logistics tracking efficiency

In Alibaba's logistics operations, accurate input of tracking numbers is crucial. In the past, equipment operation was complicated and error-prone, while rugged tablets enable employees to enter each logistics data more quickly and synchronize it to the background system in real time through simple and intuitive touch screen operation and efficient scanning system. By simplifying the operation process, the work efficiency of employees has been significantly improved.

3. Long battery life supports all-weather work

In busy logistics work, the battery life of the equipment directly affects the continuity of operation. Rugged tablets are equipped with high-performance batteries, which can maintain long battery life even in long-term and high-intensity working environments, reducing the trouble of frequent charging of equipment and ensuring stable work around the clock.

4. Intelligent operating system

The rugged tablet is equipped with an intelligent operating system, which can be seamlessly connected to the backend management system of Alibaba Logistics and synchronize data in real time. With the assistance of the intelligent system, employees can not only quickly query logistics information, but also automatically prompt through the system to reduce human input errors. This humanized design greatly improves the accuracy and timeliness of information entry.

5. Powerful operability

Rugged tablets are usually equipped with high-brightness displays to ensure clear visibility even under strong light, and have touch sensitivity, and can operate normally even when wearing gloves.

6. Flexible scalability

They usually support multiple interfaces, such as USB, HDMI, Bluetooth, Wi-Fi, etc., to meet different work needs. In addition, many rugged tablets also provide accessories such as external keyboards and car mounts to increase the adaptability of the device.

7. Security

Rugged tablets sometimes also integrate enterprise-level security features, such as fingerprint recognition, facial recognition, encrypted storage, etc., to ensure the security of corporate data.

Focus on humanized design: improve employee work experience

The decision to purchase rugged tablets is not only based on technical considerations. Alibaba also fully considers the actual needs of employees during the procurement process. After all, the front-line logistics staff operate these devices, and their working environment is often complex and the work intensity is also very high.

1. Convenient operation experience

The design of rugged tablets is ergonomic, the body is light and easy to hold with one hand, and long-term operation will not cause excessive fatigue. At the same time, the touch screen display equipped with the tablet responds quickly, and the interface is simple and easy to understand, allowing operators to easily complete tasks in busy work.

2. Simplify the workflow

Traditional equipment is cumbersome to operate, and different interfaces need to be frequently switched when entering data, which increases the complexity of operation. The rugged tablet uses a more concise and intuitive user interface, combined with an efficient logistics tracking system, which can help employees quickly complete data entry and information updates, avoiding the trouble caused by cumbersome steps.

3. Improve work efficiency and satisfaction

After using rugged tablets, employees can reduce the jamming and errors of traditional equipment during operation, and improve their work efficiency. With a smooth workflow, employees' job satisfaction has been greatly improved, making them more focused on their own work.

Actual benefits after purchase

1. Accuracy and efficiency are greatly improved

The introduction of rugged tablets makes Alibaba Logistics' tracking data more accurate. Whether in the warehousing process or in the delivery process, the timely update and accurate entry of logistics information are guaranteed. At the same time, the simplified operation process enables employees to complete tasks more quickly, greatly improving overall work efficiency.

2. Reduced equipment damage rate and reduced maintenance costs

Due to the high durability of rugged tablets, the equipment damage rate of Alibaba Logistics Department has been significantly reduced. In the past, during transportation or warehouse operations, equipment was often damaged by falling or collision, and the maintenance cost was high. Now, these rugged tablets can cope with various harsh environments, greatly reducing equipment failure rates and maintenance costs.

3. Improve customer experience and brand image

Alibaba Logistics has improved customer experience by improving technical equipment and improving work efficiency. More accurate and timely logistics tracking information allows consumers to understand their order dynamics in real time and improve their shopping experience. At the same time, as a global e-commerce leader, Alibaba's innovative measures in the field of logistics have also further enhanced its brand image.

Summary

By purchasing 1,200 rugged tablets, Alibaba Logistics Department optimized the workflow of entering product tracking numbers. With the support of humanized design and intelligent functions, it not only improved the work efficiency of employees, but also ensured the accuracy and timeliness of logistics information. This purchase not only solved the problems of fragile equipment and complex operation in the past, but also improved the work experience of employees and customer satisfaction in daily work. It can be said that this move is not only a choice of equipment, but also an all-round optimization of employee and customer experience, laying a solid foundation for the efficient operation of Alibaba Logistics in the future.