The secret weapon to improve restaurant efficiency: Tableside tablet ordering

In the catering industry, customer experience and operational efficiency are the two keys to a restaurant's success. With the development of technology, traditional ordering methods are gradually being replaced by smarter and more efficient solutions, and the tableside tablet ordering system is one of the best.

This innovative ordering method not only greatly improves the restaurant's operational efficiency, but also provides customers with a more personalized service experience. So, how did tableside tablet ordering become a secret weapon for restaurants to improve efficiency?

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What is tablet ordering?

Table-side tablet ordering system refers to a touch-screen tablet device installed on the table, through which customers can browse the menu, place orders and even pay. This system integrates menu display, real-time ordering and payment functions, greatly reducing manual intervention, and is an important step for the modern catering industry to move towards intelligence.

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Advantages of tablet ordering

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• Improve ordering efficiency and reduce customer waiting time

Traditional ordering requires waiters to record customer needs at each table during busy hours, which easily leads to queues. With the tableside tablet ordering system, customers can order at any time, avoiding the response delay of waiters when they are busy. Whether it is a single table or a group of people, they can easily complete the order, improving the efficiency of the entire dining process.

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• Reduce errors and improve accuracy

When ordering manually, waiters may make mistakes, such as recording the wrong dishes or missing orders. Through the tablet ordering system, customers can directly select specific dishes, specifications and quantities, and the order will be sent to the kitchen accurately, reducing the possibility of human errors.

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• Display more menu information

The tablet ordering system can not only clearly display pictures of dishes, but also add descriptions of dishes, allergen tips, calorie information, etc., so that customers can better understand the selected dishes. Special dishes, limited-time discounts and other information can also be quickly conveyed through the tablet, greatly enhancing the appeal of the menu.

• Optimize human resource allocation

Waiters no longer need to frequently go back and forth between the table and the kitchen, which greatly reduces the labor intensity. They can devote more energy to providing other value-added services to customers, such as recommending special dishes, solving customer problems, etc., thereby improving the overall service quality.

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• Improve customer experience and increase interactivity

The tablet ordering system allows customers to experience more actively and freely. For example, customers can take their time to browse the menu slowly, or adjust dishes according to their personal tastes (such as reducing the spiciness, choosing side dishes, etc.). At the same time, some systems also integrate mini-games, restaurant information, and even membership points functions, which increase customers' entertainment and participation.

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• Support multiple payment methods and simplify the checkout process

The tablet ordering system can be integrated with multiple payment methods, including credit cards, WeChat Pay, Alipay, etc. Customers can complete the payment directly on the tablet. This seamless payment experience greatly shortens the checkout time and improves the turnover rate.

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• Providing data support to help optimize restaurant operations

The tablet ordering system will record detailed sales data, including which dishes are most popular, customer dining time, consumption habits, etc. This data not only helps restaurants adjust menus, but also supports precision marketing activities, such as recommending their favorite dishes to old customers and launching personalized discount activities.

    

Application cases of tablet ordering system in different catering formats

1.An international chain of high-end restaurants

This restaurant uses a tablet ordering system that displays high-definition dish images, ingredient introductions, and recommended dishes on the tablet. Customers can not only intuitively understand the details of each dish, but also adjust their taste requirements (such as saltiness, spiciness, etc.).

Effect: The customer's ordering experience is more immersive, while reducing ordering errors caused by poor communication. Waiters can focus on the customer's dining experience rather than the tedious ordering work.

Highlights:Supports multi-language menus, suitable for international customers.Integrate with the restaurant's inventory management system to ensure that menu information is updated in real time.

   

2.A large fast food chain brand

Fast food restaurants have a large flow of people, and the speed of ordering is crucial. The brand introduced a tablet ordering machine, where customers can complete orders through the tablet at the counter or self-service ordering area, and pick up the food directly after payment.

Effect: Greatly shortened the queue time and increased the turnover rate. Waiters have less pressure to order food and can devote themselves to the kitchen or cleaning work more efficiently.

Highlight functions:Quick payment options (supports card swiping and QR code scanning payment).Dynamically recommend package combinations to increase customer unit price.

     

3.Hot pot restaurant

Hot pot restaurant menus are usually complex, with many dishes, soup bases, and sauces to choose from. This hot pot restaurant uses a tablet ordering system, where customers can quickly browse the menu categories and add the ingredients they need with one click.

Effect: Reduces the time for waiters to handwrite or repeatedly confirm orders, especially during peak hours, making the dining process smoother.

Highlight function: Real-time update of remaining ingredients to avoid the embarrassment of continuing to order when the dishes are sold out. Customize hot pot recipes (such as the spiciness of the soup base, ingredient combinations, etc.) to meet personalized needs.

    

4.Handmade coffee brands

Coffee and beverage orders usually require customization by customers, such as sugar content, dairy substitutes, etc. The tablet ordering system allows customers to quickly select all personalized options and visually preview the final order.

Effect: Improve ordering accuracy, reduce the error rate of handwritten orders, and improve production efficiency.

Highlight function: Member system integration, support for points redemption and coupon use. Push new products and recommended drinks to increase consumer interest.

   

5.Street food shop

This snack shop has upgraded from handwritten orders to digital orders by using a simplified tablet ordering system. Customers place orders through the tablet at the door of the store, and the system directly transmits the orders to the back kitchen.

Effect: Even small restaurants can improve operational efficiency and optimize manpower allocation through the tablet ordering system.

Highlights: Compact design, suitable for limited space. Affordable price, suitable for small-scale restaurant owners.

   

6.Buffet brand

In this buffet restaurant, the tablet ordering system is combined with self-service scan code checkout. Customers select additional dishes or drinks through the tablet, and the order is automatically included in the personal bill after placing it, without human intervention.

Effect: High automation of restaurant operations is achieved, reducing labor costs while improving customer autonomy.

Highlight function: Integration with the weighing system to accurately calculate the cost of dishes. Automatically send bills to customers' mobile phones and support contactless payment.

    

How to choose a suitable tablet ordering system？

1.Rich in functions and simple to operate: The system interface needs to be simple and intuitive, so that customers can see it at a glance, and support quick ordering and checkout functions.

2.Strong compatibility: It can be seamlessly connected with the existing catering management system and payment system.

3.Support multi-language functions: Especially for international restaurants, the tablet system should be able to meet the language needs of different customers.

4.Reliable after-sales service: Choose a supplier with perfect technical support and quick response to problems to ensure stable operation of the system.

5.High data security: The system must protect customer privacy and payment security to prevent data leakage.

   

Summarize

The tablet ordering system is the "secret weapon" for improving efficiency in the modern catering industry. It not only optimizes the restaurant's operating processes, but also significantly improves customer experience and wins more repeat customers for the restaurant. As competition in the catering industry becomes increasingly fierce, this intelligent tool is becoming the "standard configuration" of more and more restaurants.

If you are looking for a solution that can improve service quality while optimizing costs and efficiency, then a tableside tablet ordering system is undoubtedly a worthy investment!

If you have any questions or needs about tableside tablet ordering, please contact us and our team will provide you with professional customized solutions!